Returns Policy
We want you to love every BFAIR piece. If something isn't quite right, returns and exchanges are free and easy.
Free returns
- Request a return or exchange within 7 days of delivery by emailing support@shopbfair.com or messaging us on WhatsApp at +1 (854) 202-0482 with your order number.
- Return shipping is on us. Once your request is approved, we'll email you a prepaid return label. Simply stick it on your parcel and drop it off with the carrier.
Exchanges
You can exchange your item for a different size or a different style. If the new style is priced differently, we'll charge or refund the difference. Exchanges are subject to availability.
Refunds
Prefer a refund? You'll receive a full refund to your original payment method within 10–12 working days of your return reaching our warehouse. Please allow a few extra days for your bank to show the credit.
Return conditions
- Items must be unworn, unused and unwashed, with all original tags attached.
- Garments with makeup stains, marks, perfume, deodorant or any other odour cannot be accepted, so please take care when trying on.
- Items marked FINAL SALE and gift cards are not eligible for return, refund or exchange.
- Only returns approved in advance can be accepted. Parcels sent without approval may be refused.
Damaged or incorrect items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us right away at support@shopbfair.com and we'll make it right.
This policy applies to purchases made on shopbfair.com.